Privacy Policy

Last Updated: 16 April 2026

1. Introduction

Slough Driving Ltd is committed to protecting your privacy and maintaining the security of any personal data received from you. We strictly adhere to the requirements of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This privacy policy explains how we collect and use your information when you use our website or contact us by telephone to book driving lessons. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, why and how we use your data, and the rights you have over your data.

1.1 Who are we?

We are Slough Driving Ltd, a private limited company registered in England and Wales under company number 16457119. We were incorporated on 19 May 2025.

Our registered office address is:
19 Glanmor Road, Slough, Berkshire, SL2 5LH

Our nature of business (SIC 85530) is Driving School Activities.
You can contact us by post at the above address or by email at: sloughdriving@gmail.com.

For data protection purposes, our point of contact for privacy matters can be reached at the same email address above.

1.2 Reasons for holding and using your personal data

We process your data for the following specific reasons, based on legal grounds defined by UK law:

1. Contractual Necessity (Providing Driving Lessons):

Communicating with you about lesson scheduling, pick-up/drop-off logistics in Slough and surrounding areas.
Managing the operation of our driving school business.
Sharing necessary information (name, contact number, pick-up address) with your allocated Driving Instructor for the sole purpose of conducting your tuition.

2. Legitimate Interests (Business Operations):

To respond to enquiries submitted via our website contact form or over the phone.
To improve our website and service offerings based on customer usage and feedback.
For internal record-keeping, accounting, and tax purposes (HMRC compliance).
To send you essential service communications (e.g., “Your instructor’s arrival time update”).
To occasionally send you marketing information about refresher courses or Pass Plus schemes in Slough only where you have provided consent or where a ‘soft opt-in’ applies to recent customers.

3. Legal Obligations:

To comply with UK law, including maintaining financial records for Her Majesty’s Revenue and Customs (HMRC) and responding to lawful requests from regulatory bodies.

2. How we use your information

2.1 When you submit an enquiry via our website or over the phone

2.1.1 What personal data do we collect?

When you submit an enquiry via our website or call our office, we may store the following:

Full Name
Address and Postcode (essential for planning lesson routes in Slough)
Contact Telephone Number
Email Address
Any specific information you provide regarding previous driving experience or test dates.

2.1.2 Why do we collect this information?

We use this information solely to respond to your enquiry and provide you with accurate availability and pricing specific to the Slough and East Berkshire area.

2.1.3 What do we do with your information?

Your enquiry is stored securely in our internal systems or CRM and is only accessible by the management of Slough Driving Ltd. We do not use automated decision-making or profiling software.

2.1.4 How long do we keep enquiry information?

If you make an enquiry but do not go on to book lessons, we will retain your information for up to 60 days. After this period, the enquiry record is securely deleted.

2.2 When you book and purchase driving lessons

2.2.1 What personal data do we collect?

When you become an active pupil, in addition to the above, we may collect:

Date of Birth (to verify provisional licence eligibility).
Practical Test reference number and appointment time (if you request test day support).
Payment transaction history (e.g., invoice numbers, amount paid).

2.2.2 Important Note on Payment Card Security

We do not store your full credit or debit card details on our systems. All online or telephone payments are processed securely via third-party payment gateways compliant with PCI-DSS standards. We only retain a record of the transaction confirmation for accounting purposes.

2.2.3 What do we do with your information?

Instructor Sharing: We share your first name, mobile number, and pick-up address with your designated driving instructor. It is essential for the instructor to contact you regarding the start of your lesson.
Third Parties: We do not sell, rent, or trade your personal information to third parties for marketing purposes.

2.2.4 How long do we keep customer information?

We will retain your personal data for as long as you are an active pupil. Following your last lesson, we are required by UK tax law to retain financial transaction records for 6 full financial years. After this period, your personal details will be securely anonymised or deleted from our active systems.

3. Your rights as a data subject

Under the UK GDPR, you have specific rights regarding the data we hold about you. These include:

The Right to be Informed: You have the right to know how your data is used (as detailed in this policy).
The Right of Access: You can request a copy of the personal data we hold about you (commonly known as a “Subject Access Request”).
The Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
The Right to Erasure: You can ask us to delete your personal data where there is no lawful reason for us to continue holding it.
The Right to Restrict Processing: You can ask us to suspend the use of your data in certain circumstances.
The Right to Object: You have an absolute right to object to your data being used for direct marketing.

To exercise any of these rights, please contact us at: sloughdriving@gmail.com.
We will respond to all legitimate requests within one calendar month.

4. Your right to complain

If you have a concern about how we have handled your personal data, we encourage you to contact us directly in the first instance so we can address the issue promptly.

However, if you are not satisfied with our response, you have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office (ICO) .

Website: https://ico.org.uk/make-a-complaint/
Helpline: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

5. Cookies & Website Analytics

Our Website uses small text files called ‘cookies’ to ensure the website functions correctly. We may also use Google Analytics to understand aggregated, anonymous visitor data (e.g., how many people visited our “Prices” page from Slough). This helps us improve the website experience. You can disable cookies at any time via your internet browser settings.

6. Updates to this privacy policy

This policy is reviewed regularly. The first version was published on 16 April 2026, following the incorporation of Slough Driving Ltd. Any future changes will be posted on this page and, where significant, we may notify you by email. Please check back occasionally to ensure you are happy with any updates.